An NDIS provider website must be accessible to individuals with various disabilities. This means complying with Web Content Accessibility Guidelines (WCAG) so that people with vision, hearing, cognitive, or motor impairments can use your site. Ensure you provide alt text for images, offer keyboard navigation for those who can’t use a mouse, and maintain high-contrast text options for readability. Also, implement a clear, well-structured menu with intuitive labels (e.g. Home, Services, Eligibility, Contact, FAQs) so that clients and caregivers can easily find information. By prioritising accessibility, you make your website welcoming for all users.

Many users will access your site from a smartphone or tablet, including busy caregivers on the go. Mobile responsiveness is therefore a must-have. Your NDIS website should adapt seamlessly to different screen sizes, providing an optimal experience on mobile devices. This means responsive layouts that resize content, easy-to-tap buttons and links, and fast loading on mobile networks. A mobile-friendly site ensures that clients can check services or contact you from anywhere, at any time, without frustration. It also signals professionalism – showing that your organisation keeps up with modern technology.

NDIS participants and their families visit provider websites to understand what supports are available and whether they qualify. Make sure your site has a detailed Services page that clearly outlines the supports you offer and key details. Specify the types of services, who they are for (e.g. children or adults), any costs or funding info, and how to get started or access support. Presenting these details clearly empowers prospective clients to find the services they need and understand the next steps.

Getting in touch with your organisation should be simple. Provide a prominent Contact Us page with multiple communication options. List a phone number (and operating hours), an email address, and if possible, offer live chat for quick questions. An online inquiry form is highly beneficial – it allows clients or caregivers to send a question or request a call-back at any hour, with all necessary details captured. Ensure the contact page and forms are accessible as well (using clear labels and error messages). By making support just a click or call away, you reduce barriers for people who may urgently need your help.

Many NDIS providers offer initial consultations or service bookings. Implementing a secure online registration or booking system can greatly streamline this process. For example, allow new clients to fill out intake forms or existing clients to book appointments through the website. Ensure that any forms collecting personal or medical information are protected to maintain privacy. A well-designed booking system saves time for both clients and staff – clients can schedule services at their convenience, and your team spends less time on phone scheduling. The key is to make initiating services as easy and secure as possible for users.

Is your NDIS provider website meeting these must-haves? Contact us for a free website assessment and let us help you improve its accessibility and user-friendliness for your clients.